Cancellation Policy
Clear rules regarding self-service pre-dispatch order cancellations, inventory restoration, and prepaid refund timelines.
Pre-Dispatch Window
Cancel anytime before courier handover and parcel dispatch.
Zero Penalty
No cancellation fees on orders cancelled prior to shipment.
Instant Restock
Reserved sacred items are atomically returned to inventory.
You do not need to call or wait on hold to cancel an eligible order. Simply navigate to Customer Portal → My Orders → Order Details and click the "Cancel Order" button while your order is in Confirmed or Processing status.
1. When Can an Order Be Cancelled?
An order can be cancelled at any time before it has been dispatched from our New Delhi hub. Eligible order statuses include:
- Confirmed: Order received and verified in our queuing system.
- Processing: Product undergoing final gemological inspection, weight verification, or certificate collation.
2. Orders in Transit (Shipped / Out for Delivery)
Once an order status changes to Shipped or Out for Delivery, the consignment has been handed over to our insured logistics partner with dedicated transit seals. At this stage, automated cancellation is closed. Customers must receive the package and, if applicable, proceed under our 2-Day Return & Exchange Policy if transit damage or discrepancy is present.
3. Refund Timelines for Pre-Dispatch Cancellations
- Prepaid Online Orders (Razorpay UPI, Cards, NetBanking): Upon clicking "Cancel Order", your cancellation is registered instantly and a 100% refund is initiated. The amount is credited back to your original payment method within 5 to 7 business days as per banking network standards.
- Cash on Delivery (COD) Orders: Because no payment was processed upfront, your order is marked cancelled with zero financial debit and zero penalty.
4. Unforeseen Order Cancellation by Astro Ratna
Under rare circumstances, Astro Ratna reserves the right to cancel an order prior to dispatch due to:
- Specimen failing mandatory pre-dispatch gemological quality or weight inspection.
- Inadvertent technical pricing errors or inventory synchronization discrepancies.
- Unserviceable remote PIN codes where insured high-value transit is restricted by couriers.
- Suspected fraudulent transaction or identity mismatch during security verification.
In all such instances, the customer is notified immediately via email/SMS, and a 100% refund is credited back without deduction.