Privacy Policy
How Astro Ratna collects, utilizes, safeguards, and processes customer information in compliance with the Digital Personal Data Protection Act (DPDP Act) 2023.
1. Overview & Data Minimization Commitment
Astro Ratna India ("we", "us", or "our") is deeply committed to protecting the privacy and personal dignity of our customers. We adhere strictly to the principle of purpose specification and data minimization: we collect only the personal information strictly necessary to fulfill your orders, ensure insured doorstep delivery, provide customer concierge support, verify genuine product claims, and maintain statutory compliance. We do not sell, rent, or trade your personal information to third-party advertisers.
2. Specific Categories & Purposes of Data Collected
Account & Profile Setup
Name, email address, password hash, and mobile contact number for secure user authentication and order history access.
Order Fulfillment & Insured Delivery
Full recipient name, complete postal shipping address, PIN code, and mobile phone number for logistics handover and doorstep delivery.
Secure Payment Processing
Payment transaction IDs, payment status, and order totals. Card, UPI, and net banking credentials are handled exclusively by RBI-authorized, PCI-DSS Level 1 compliant payment gateways (Razorpay).
Returns, Exchanges & Claims Verification
Customer-uploaded photos and unboxing videos to objectively assess reported transit damage or defects; verified bank account details (account name, account number, IFSC) required to disburse COD refunds via NEFT/IMPS.
Customer Support & Concierge
Communications, order feedback, inquiries, and WhatsApp messaging history to provide gemological guidance and track order progress.
Security & Fraud Prevention
IP addresses, login timestamps, and device headers recorded strictly to protect against fraudulent claims, unauthorized account takeover, and bot attacks.
3. Payment Security & Tokenization
Astro Ratna does not capture, store, or process raw credit card numbers, debit card PINs, CVV codes, or net banking passwords. All digital payments are encrypted end-to-end and tokenized directly through Razorpay in accordance with Reserve Bank of India (RBI) tokenization guidelines.
4. Protection of Uploaded Evidence Media
Photographs and unboxing videos submitted by customers in support of return or exchange claims are stored in secure, private cloud storage buckets accessible solely to authorized claims verification gemologists. Evidence media is retained only for the duration required to complete inspection and resolve claims under our statutory retention schedule.
5. Your Rights as a Data Principal (DPDP Act 2023)
Under the Digital Personal Data Protection Act 2023, you hold enforceable statutory rights regarding your personal information:
- Right to Access: You may request a summary of the personal data we process about you and the processing activities undertaken.
- Right to Correction & Update: You may update inaccurate or obsolete personal details directly in your Customer Portal.
- Right to Erasure / Deletion: You may request deletion of your account and personal data, subject to statutory retention obligations under tax and accounting laws.
- Right to Grievance Redressal: You may lodge complaints regarding personal data handling with our Data Protection Officer.
6. Grievance Officer & Contact Channel (Section 13)
Designated Data Protection & Grievance Officer: Data Protection Officer
Official Grievance Email: privacy@astroratna.in
Telephone Hotline: +91 98765 43210
Physical Address: Astro Ratna India Private Limited, New Delhi, India
Grievances submitted are formally acknowledged within 48 hours and resolved within thirty (30) days in compliance with statutory provisions.